FAQ

FAQs

Deutsch

Wie pflege ich meinen neuen Seidenschal am besten?


Die Seidenschals sind mit 30° per Hand mit Fein- oder Seiden-/Wollwaschmittel waschbar. Am besten einzeln kurz durchdrücken, da bei den Schals mit dampffixierbaren Farben beim Waschen trotz sorgfältigen Fixierens noch Restfarbe abgegeben werden kann. Nasse Seide nur ausdrücken, nicht auswringen! Keinen Weichspüler verwenden! Die Schals sollten am besten noch feucht im mittleren Hitzebereich gebügelt werden.
Ich wünsche viel Freude damit!




Was bedeutet "signierter Schal"?


Jeder Seidenschal wurde von mir per Hand mit meiner Unterschrift versehen. Sie ist normalerweise in unaufdringlichem Schwarz gehalten und befindet sich in der Regel am Ende einer Längsseite des Schals (also parallel zur längeren Seite).




Entsprechen die Farben der Schals auf meinem Bildschirm den realen Farben?


Je nach Bildschirm können die Farben unterschiedlich dargestellt werden und daher von der Realität abweichen. Bei den bereitgestellten Fotos bin ich stets bestrebt, einen realitätsnahen Farbwert zu erzielen.




Darf ich Fotos von dieser Shop-Seite kopieren und weiterverwenden?


Sämtliches Bildmaterial auf dieser Seite ist urheberrechtlich geschützt! Es darf ohne meine ausdrückliche, schriftlich eingeholte Zustimmung nicht reproduziert, kopiert, verändert oder auf andere Weise urheberrechtlich relevant genutzt werden.




Welche Art der Farben werden verwendet?


Die meisten der exquisiten und brillanten Farben meiner Schals beziehe ich von ROMAN PERKAUS ("Erlebniswelt Seidenmalerei" www.perkaus.at) in 1160 Wien, der diese dampffixierbaren Farben selbst herstellt und jahrzehntelange Erfahrung damit hat. Ebenso verwende ich französische Seidenmalfarben.





English

How to wash my silk scarf?


I recommend to hand-wash your silk-scarf seperately, as some colour may still go off. Iron it damp at moderate to high temperature.




The scarves are signed?


All the scarves are signed by me in neutral black colour.




Can I expect my ordered scarf to look exactly like that which I see on the photos?


I have tried hard to display the colours of the scarves as accurately as possible in the pictures of my products. Please keep in mind, that they may nevertheless differ slightly from the actual ones, depending on the settings of your computer screen. I refuse any responsibility, if the colours of the ordered product do not meet your expectations. “Seide und Kunst´s" products are completely handmade and may therefore vary in pattern or size. These variations should be expected.




Can I use the pictures of the goods on this web-site for my own purposes?


All the pictures used on my web-site are protected by copyright and must neither be copied, reproduced, changed nor used in any other way without my explicit permission.




What kind of colours are used?


I normally use steam-fixed silk colours produced in Austria (Perkaus.at) or France.




Terms and Conditions


For every business case between „Seide und Kunst” and the buyer, solely these Terms & Conditions in the version current at the time of the purchase apply. You agree to be bound by the T&C at the moment of order, at the latest when the article is received.

All prices are stated in EURO and include all Austrian taxes, excluding forwarding charges (which are charged seperately) and customes duties (for which the buyer is responsible).

Liability for defect: The legal stipulations concerning defect liability will apply.

The purchase price as well as the forwarding charges are stated in EURO and become due immediately after ordering. The ownership of the goods ordered remains with “Seide und Kunst” until full payment. The amount due is expected to arrive within 7 days after ordering. Should payment not have arrived within 14 days (without the buyer having taken up contact with „Seide und Kunst“ in any form), „Seide und Kunst“ reserves the right to withdraw from the contract and re-sell the article.

The goods are consigned by priority mail to the address the buyer has stated.

The buyer is obliged to pay postage for any returns due to incorrect or incomplete address. Furthermore the buyer is responsible for possible customes duties.

Revocation instruction – returns, exchange, cancellation: Returns are accepted without formalities or extra costs, when the goods return to „Seide und Kunst“ within 14 days of receipt of the goods without use or damage. Reimbursement by the same route by which the goods were purchased. Exchange or cancellation of goods is not accepted.

All the pictures used on this website ARE PROTECTED BY COPYRIGHT and must neither be copied, reproduced, changed nor used in any other way without the explicit approval of „Seide und Kunst“ in written form!

„Seide und Kunst“ tries hard to display the colours of the scarves as accurately as possible in all pictures of the products. Please keep in mind, that they may nevertheless differ slightly from the actual ones, depending on the settings of your computer screen. „Seide und Kunst“ refuses any responsibility, if the colours of the ordered product do not meet your expectations. “Seide und Kunst´s" products are completely handmade and may therefore vary in pattern or size. These variations should be expected.

Data protection guidelines: view our GDP information here (German).

Any disputes arising between the buyer and “Seide und Kunst” shall be settled and determined in an Austrian court in Vienna. Austrian law shall be applied.





Française

Conseils de lavage et repassage


Laver séparément en main à 30°. Utilisez un produit pour linge délicat et repasser lorsqu'il est encore humide.




Les foulards sont signés?


Oui, je signe les foulards en couleur noire.




Les colours de les foulards sur les fotos, peuvent ils être différentes des couleurs réelles?


La bonne visualisation des couleurs dépend de la qualité de l'écran, nous ne

pouvons pas garantir que celui-ci reproduise les couleurs réelles.




Aurai-je le droit de continuer à utiliser les photos présentées sur ce site?


Les images sont protégées par la loi sur les droits d'auteur.
Sauf autorisation préalable et expresse de "Seide und Kunst", l'utilisateur s'interdit de reproduire et/ou d'utiliser les photos présentées sur le site, ainsi que les modifier, copier, traduire, reproduire, vendre ou publier.




Quelles couleurs sont utilisées pour les foulards?


Çes sont des çouleurs fixables à la vapeur pour la soie. Produit en Autriche (Perkaus.at) ou en France.




Conditions Générales


Toutes les affaires réalisées entre une acheteuse/un acheteur et "Seide und Kunst" sont réglés par les suivantes conditions générales de vente dans leur version en vigueur au moment de la passation de la commande. Les présentes conditions générales de vente sont considérées comme acceptées par le client dès le passage de la commande.

Les prix indiqués sur ce site Web ne comprennent pas les frais d'expédition (s'il vous plaît voir le coût du transport).

Responsabilité en cas de défaut: Les dispositions légales s'appliquent.

Le prix d'achat et les frais d'expédition sont immédiatement échus à la commande. La marchandise reste la propriété de "Seide und Kunst" jusqu'au paiement complet. „Seide und Kunst“ attende le paiement sur son compte bancaire dans les 7 jours suivant l´achat. Si le paiement n´arrive pas dans un délai de 14 jours, "Seide und Kunst" se réserve le droit de revendre l´article commandé.

Expédition par envoi priorité à l'adresse que l'acheteur a indiquée lors de sa commande. L´article/les articles seront prêts à être expédiés aussitôt après la réception de paiement. Le délai de livraison moyen est de 1-2 jours pour les clients dans l´Autriche, d'autres pays devraient prendre en compte 3-4 jours ouvrables. Si le client fait usage de son droit légal de rétractation, il doit payer les frais réguliers de retour. Des autres frais p.e. la douane sont assumés par l'acheteur.

Droit de révocation légal – retours, échanges, annulation: Le consommateur peut annuler le contract dans un delai de 14 jours à compter de la date de réception de la marchandise sans indication du motif et sans pénalités, à l´exception des frais de renvoi des merchandises. Le produit doit être intacte et inutilisé. Le remboursement du prix d'achat est fait dans la même méthode que celle utilisée lors de l'achat des produits. „Seide und Kunst“ n´accepte pas des échanges.

Les images sont protégées par la loi sur les droits d'auteur. Sauf autorisation préalable et expresse de "Seide und Kunst", l'utilisateur s'interdit de reproduire et/ou d'utiliser les photos présentées sur le site, ainsi que les modifier, copier, traduire, reproduire, vendre ou publier. Veuillez noter que les couleurs sur votre écran, peuvent être différentes des couleurs réelles pour des raisons technologiques!

Protection de données personnelles: Voirez les informationes de RGPD ici (en allemand).

Le droit autrichien est d'application, le lieu de juridiction est Vienne.





 

AGB/Terms and Conditions/Conditions Générales

Where Is My Ticket?


If you have purchased your ticket through the ticketsellers you'll have received a receipt for your purchase. If you have not please check your SPAM/JUNK folder or you can visit your ticketseller account to see your purchase. Due to people repeatedly trying to sell fake tickets, the tickets to the event will not be send out until 4 weeks prior to the event taking place.




I've Lost My Ticket!


Don't panick, we got you! Contact us or contact our ticket agent: https://ww2.theticketsellers.co.uk/




Can I Sell My Ticket?


Please let us know if you'd like to sell your tickets. The name must match the ticket holder when arriving at the event. Be very careful about buying tickets off someone you don’t know, we've had issues before where someone sells their ticket to more than one person and only the first to arrive gets let in. We will not allow you in the festival if your ticket has already been used! The only guaranteed tickets are official ones bought straight from us!




Is The Festival Disabled Friendly?


Our festival is disabled friendly. We have a quieter area for disabled camping if you require it and disabled toilets. The site is also flat so there's access for wheelchairs. We also have disabled parking closer to the event. We do recommend that you get in touch with us first to make us aware however so we can accomidate you with the best chalet possible. If you have epilespy and are subject to seizures brought on by flashing lights we recommend you do not come to the festival. There's many intelligent lighting shows across the festival stages and although we have extremely capable medical and welfare staff we find that prevention is better then cure.




Where Can I Apply To: Work, Volunteer, Play, Perform, ETC?


You can join us in our venture at the following link: https://www.tearoutfestival.co.uk/apply




Do You Have Showers?


Yes we have multiple showers across the festival that you can use for a small fee.




Do You Have Cash Machines?


There are cash machines on site.




Do You have Parking?


Yes. We have plenty of parking a short distance from the festival site.




Can I use my Car As A Live In Vehicle?


No. Only vans or bigger can be used as a live in vehicle.




Why Did I Never Hear Back After Applying?


First of all thank you for applying. We receive hundreds of applications each year and we have a small team so it's just impossible to get back to everyone.




What Can Or Can't I Bring?


You wanna know what you can bring huh? Follow this link for more info: https://www.tearoutfestival.co.uk/what-to-bring




What's Your Alcohol Policy?


You can find all the information on our bars and how much drink you can bring in here: https://www.tearoutfestival.co.uk/alcohol-policy




Did We Answer All Your Questions? No. You Didn't. Where Can I Get in Contact?


If you feel we haven't covered it all in our information area, you can reach our inboxes directly right here: https://www.tearoutfestival.co.uk/contact-us




Can I Camp With A Tent Next To a Vehicle In The Live In Area?


The simple answer is No. If you're camping with a tent it must be inside the normal camping area.




What's Happening Without Tearout Festival 2021 Due To Covid-19?


Tearout Festival Ltd is currently following the government guidlines. As of the 21st June restrictions on gatherings and events are going to be lifted by the government. The test events that have taken place are extremely positive and the government have stated that the road map is going to continue to go ahead. We're extremely confident the event is going to take place in July this year.




Do I need to be vaccinated to come to Tearout Festival?


We currently don't have guidance on this from the government. However, what many sources have indicated is that you may need to provide a negative test to enter the event. If you have been vaccinated or had covid-19 within the past 3 months then this may not be nessersary. We are waiting to hear more and will continue to update people as we know more.